Terms and conditions

Terms & Conditions

By booking an experience with us, you agree to the following terms and conditions.

1. Booking conditions

An experience cancelled within 24 hours of booking is refundable, excluding the bank fees.
An experience cancelled 30 days or more prior to the event is 50% refundable, except for the bank fees.
An experience cancelled less than 30 days prior to the event is not refundable. If you want to send someone else in your place, that’s perfectly fine with us! Just let us know your friend’s name in advance and we will do our best to ensure a great experience for them!

2. Minimum size of the group

Some of our experiences have a minimum size of the group required in order for the experience to be a success. Should the minimum group size not be met, we will cancel the experience and will refund you fully.

3. Weather

Usually all experiences will take place no matter rain or shine. However, there are certain weather conditions that might be considered extreme. In such case we will need to change the date of the experience.

4. Host cancellation

In the rare case where an experience provider cancels the event, we will refund you fully.

5. Our offering

Balcanic: is an outdoor experience company. We organize unforgettable experiences where transport is sometimes included and sometimes not. Please read carefully the events descriptions. Where transport is provided, we work with our local tranport partners.

6. Our rights

We reserve all right to amend the terms & conditions whenever that is necessary.

7. Privacy

Privacy is important. And we know that. We fully respect your privacy when you provide us with your e-mail, name and phone number and we won’t give it away to third parties.

8. Booking confirmation

You can consider your purchase 100% confirmed once you have received a confirmation e-mail or message from us after payment.

9. Property

All texts, videos and images on this website are the property of Balcanic:. It is illegal to copy our content without our written consent.

10. Disclaimer

In the case where the experience you receive does not comply with the description, we will be very happy if you let us know.

11. Liability

We at Balcanic: make sure that our clients have a basic travel insurance for the experiences. However, we are not liable for any personal risks undertaken that lies beyond the area of the offered experience.

12. By registering for our experiences, you voluntarily understand and accept the following terms and conditions as set out below:

I am aware that participating in any experience requires a certain fitness. I will inform the experience organizers of all medical conditions and I will not assume any harming activities that place my health at risk.

I allow the organizers to make photos and videos of me and understand their importance for the organization. I waive any right to inspect or to approve any project that may be created using these materials.